Customer Service Policy

Scope of Support

Our customer service team supports you throughout the entire shopping journey: pre-purchase product guidance, checkout assistance, payment troubleshooting, shipment tracking, return coordination, and complaint resolution.

Response Standards

Our team operates Monday through Friday, 9:00 AM–6:00 PM Eastern Time (excluding statutory holidays). Inquiries received during business hours are answered within 24 hours; those received after hours or on holidays are addressed within 48 hours. Urgent post-purchase issues are escalated through a priority handling track.

Service Quality Commitment

Every customer service representative completes comprehensive training covering platform policies, product knowledge, and issue-resolution protocols. All interactions are documented for quality assurance and continuous improvement. If you're dissatisfied with any aspect of our service, submit feedback through our authorized reseller complaints channel and receive a formal response within 3 business days.

How to Reach Us

• Live Chat: Available on loccitanebestsale.com via the chat widget in the bottom-right corner during operating hours.

• Email: support@loccitanebestsale.com for all service-related matters.